Exploring New Realities: Augmented Reality in the Travel Industry

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Published Jul 11, 2024

FlightHub has deployed Amadeus Hey!, a one-stop-shop solution, in North America

FlightHub has deployed Amadeus Hey!, a one-stop-shop solution, in North America

Amadeus Hey! will allow FlightHub to deepen customer relationships by offering personalized information and services throughout the entire journey.

FlightHub has signed an extended partnership to deploy Amadeus Hey!. The traveler engagement solution from travel technology provider, Amadeus, will allow the North American-based online travel agency (OTA) to anticipate travelers’ needs with contextualized updates at every stage of the journey. This will help reduce the time travelers spend looking for information or services. By providing the right answers at the right time, Amadeus Hey! will boost customer retention and loyalty.

“FlightHub’s primary mission is to offer our customers accessible and seamless travel experiences,” said Christina Allen, Vice President, Partnerships, FlightHub. “We are thrilled to announce the launch of Amadeus Hey!, a product designed to enhance every step of our customers’ journey, extending beyond the booking process.”

Amadeus Hey! deepens the understanding a travel seller has of the traveler, offering the capability to provide personalized and timely information. For FlightHub, this means delivering real-time flight updates, including delays, cancellations, boarding gates, luggage carrousels, and lounge services. This solution not only improves the overall travel experience but also fosters loyalty by increasing customer engagement and retention.

 “Amadeus Hey! partners with stakeholders from across the travel ecosystem to orchestrate an enhanced traveler experience, end-to-end, seamlessly by connecting traveler data, events, services, and communication channels,” said Bernhard Steffens, Executive Vice President, Nexwave, the Amadeus Business Incubator. “We are seeing a real acceleration in the adoption of this solution as our partners – including Online Travel Agencies, business travel agencies, and non-travel players – learn of its potential to drive the traveler experience to cultivate enduring relationships with their customers.”

FlightHub works to make travel accessible, enabling more people to visit new places and explore new cultures. With over five million customers served per year, the OTA has a goal to provide travelers with the cheapest flights available, along with optimal itineraries and exceptional customer service.

Notes to the editors:

About Amadeus                

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow.

We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make a positive contribution to our world.

We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology.

We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 11 years.

Amadeus. It’s how travel works better.

Learn more about Amadeus at www.amadeus.com.

About FlightHub

 FlightHub™, a Momentum Ventures subsidiary, is a leading North American online travel agency (OTA) based in Montreal, Canada. FlightHub proudly serves millions of Canadians each year, enabling more people to visit new places and explore new cultures. FlightHub’s goal is to offer travellers the most affordable flights, optimal itineraries, and exceptional customer service. The leading online travel agency (OTA) believes that broadening travel possibilities and connecting people across borders increases human consciousness, reduces fear, and inspires positive change. Founded in 2012, FlightHub has facilitated more than 30 million connections.

For more information, please visit: https://www.flighthub.com/